Support

[vc_row full_width=”stretch_row” css=”.vc_custom_1524768610308{margin-top: 0px !important;margin-bottom: 0px !important;padding-bottom: 30px !important;background-color: #e9eef0 !important;}”][vc_column][vc_custom_heading text=”Support” font_container=”tag:h1|text_align:center|color:%232f2b2c” use_theme_fonts=”yes”][vc_column_text css=”.vc_custom_1524769593376{margin-bottom: 0px !important;padding-bottom: 10px !important;}”]

There’s a solution to most common problems

[/vc_column_text][ozy_vc_custom_button title=”VIEW THEMES” link=”url:http%3A%2F%2Ffreevision.me%2Fthemes%2F|||” fg_color_hover=”#e9eef0″ button_align=”center”][/vc_column][/vc_row][vc_row css=”.vc_custom_1524772346117{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 30px !important;padding-bottom: 30px !important;}”][vc_column width=”1/3″][vc_custom_heading text=”Latest Documentation” font_container=”tag:h4|text_align:left|color:%232f2b2c” use_theme_fonts=”yes” css=”.vc_custom_1524770018943{margin-bottom: 20px !important;}”][ozy_vc_title_with_icon icon=”oic-outlined-iconset-80″ icon_size=”small” icon_color=”#3083ff” size=”h6″ go_link=”http://doc.freevision.me/ambiense/” title=”Ambiense Documentation” text_color=”#2f2b2c”][/ozy_vc_title_with_icon][ozy_vc_title_with_icon icon=”oic-outlined-iconset-80″ icon_size=”small” icon_color=”#3083ff” size=”h6″ go_link=”http://doc.freevision.me/nostra/” title=”Nostra Documentation” text_color=”#2f2b2c”][/ozy_vc_title_with_icon][ozy_vc_title_with_icon icon=”oic-outlined-iconset-80″ icon_size=”small” icon_color=”#3083ff” size=”h6″ go_link=”http://doc.freevision.me/logipro/” title=”LogiPro Documentation” text_color=”#2f2b2c”][/ozy_vc_title_with_icon][ozy_vc_title_with_icon icon=”oic-outlined-iconset-80″ icon_size=”small” icon_color=”#3083ff” size=”h6″ go_link=”http://doc.freevision.me/wedding-planner/” title=”Wedding Planner Documentation” text_color=”#2f2b2c”][/ozy_vc_title_with_icon][ozy_vc_title_with_icon icon=”oic-outlined-iconset-80″ icon_size=”small” icon_color=”#3083ff” size=”h6″ go_link=”http://doc.freevision.me/salon/” title=”Salon Documentation” text_color=”#2f2b2c”][/ozy_vc_title_with_icon][/vc_column][vc_column width=”1/3″ css=”.vc_custom_1524767526979{margin-bottom: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”Top 5 FAQ” font_container=”tag:h4|text_align:left|color:%232f2b2c” use_theme_fonts=”yes” css=”.vc_custom_1524770488412{margin-bottom: 20px !important;}”][/vc_column][vc_column width=”1/3″][vc_custom_heading text=”Latest Videos” font_container=”tag:h4|text_align:left|color:%232f2b2c” use_theme_fonts=”yes” css=”.vc_custom_1524770498459{margin-bottom: 20px !important;}”][ozy_vc_title_with_icon icon=”oic-outlined-iconset-76″ icon_size=”small” icon_color=”#3083ff” size=”h6″ go_link=”http://doc.freevision.me/ambiense/knowledge-base/installation-demo-data/” title=”Ambiense Video” text_color=”#2f2b2c”][/ozy_vc_title_with_icon][ozy_vc_title_with_icon icon=”oic-outlined-iconset-76″ icon_size=”small” icon_color=”#3083ff” size=”h6″ go_link=”http://doc.freevision.me/nostra/knowledge-base/installation-demo-data/” title=”Nostra Video” text_color=”#2f2b2c”][/ozy_vc_title_with_icon][ozy_vc_title_with_icon icon=”oic-outlined-iconset-76″ icon_size=”small” icon_color=”#3083ff” size=”h6″ go_link=”http://doc.freevision.me/logipro/knowledge-base/logipro-theme-and-plugin-installation/” title=”LogiPro Video” text_color=”#2f2b2c”][/ozy_vc_title_with_icon][ozy_vc_title_with_icon icon=”oic-outlined-iconset-76″ icon_size=”small” icon_color=”#3083ff” size=”h6″ go_link=”http://doc.freevision.me/wedding-planner/knowledge-base/installation-configuration/” title=”Wedding Planner Video” text_color=”#2f2b2c”][/ozy_vc_title_with_icon][ozy_vc_title_with_icon icon=”oic-outlined-iconset-76″ icon_size=”small” icon_color=”#3083ff” size=”h6″ go_link=”http://doc.freevision.me/salon/knowledge-base/installation-configuration/” title=”Salon Video” text_color=”#2f2b2c”][/ozy_vc_title_with_icon][/vc_column][/vc_row][vc_row full_width=”stretch_row” zero_padding_on_mobile=”on” zero_margin_on_mobile=”on” css=”.vc_custom_1524770230756{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 30px !important;padding-bottom: 30px !important;background-color: #e9eef0 !important;}”][vc_column width=”1/2″][vc_custom_heading text=”Theme documentation and FAQ didn’t help to solve the problem?” font_container=”tag:h4|text_align:left|color:%232f2b2c” use_theme_fonts=”yes” css=”.vc_custom_1524773220231{margin-bottom: 20px !important;}”][vc_column_text]Don’t worry, we got you covered. Submit a ticket via HelpDesk and we’ll respond to your request within 24-48 hours during our working days (Mon-Fri).
Tickets submitted during the weekend will be answered on Monday.[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_custom_heading text=”To save yourself time waiting, we highly recommend to do the following before submitting a support ticket:” font_container=”tag:h4|text_align:left|color:%232f2b2c” use_theme_fonts=”yes” css=”.vc_custom_1524773315696{margin-bottom: 20px !important;}”][ozy_vc_custom_list icon=”oic-check-1″ fg_color=”#3083ff”]

  • update WordPress to the latest version
  • install the latest version of the theme
  • set PHP version on your server to 5.5 or higher
  • set PHP memory limit on your server to 128MB or higher
  • deactivate all plugins to make sure your issue is not caused by a plugin

[/ozy_vc_custom_list][vc_column_text]* In over 25% of cases these 5 steps will solve the issue you are experiencing.[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” zero_padding_on_mobile=”on” zero_margin_on_mobile=”on” css=”.vc_custom_1524773482042{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 30px !important;padding-bottom: 30px !important;}”][vc_column width=”1/2″][vc_custom_heading text=”Theme support includes:” font_container=”tag:h4|text_align:left|color:%232f2b2c” use_theme_fonts=”yes” css=”.vc_custom_1524772398990{margin-bottom: 20px !important;}”][ozy_vc_custom_list icon=”oic-check-1″ fg_color=”#3083ff”]

  • assistance with theme installation issues
  • assistance using theme features
  • solving theme related issues or bugs

[/ozy_vc_custom_list][/vc_column][vc_column width=”1/2″][vc_custom_heading text=”Theme support DOES NOT include:” font_container=”tag:h4|text_align:left|color:%232f2b2c” use_theme_fonts=”yes” css=”.vc_custom_1524772474522{margin-bottom: 20px !important;}”][ozy_vc_custom_list icon=”oic-check-1″ fg_color=”#3083ff”]

  • assistance with issues related to 3rd party plugins or scripts
  • assistance with issues related to your WordPress installation or server
  • assistance with theme customization that require more than a few lines of code

[/ozy_vc_custom_list][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1524772784242{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column css=”.vc_custom_1524773161543{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][ozy_vc_page_navigator title=”Need Assistance?” link=”url:http%3A%2F%2Ffreevision.ticksy.com%2F|title:We’re%20Here%20To%20Help||” sub_title=”Open a Ticket For Us”][/vc_column][/vc_row]